We are seeking an On-site IT Support Analyst to ensure the smooth operation of personal computing and office technology. This is a hands-on role providing first-class on-site and desk-based technical support, resolving incidents and service requests, and supporting audio-visual and collaboration technologies.
Key responsibilities
- Provide hands-on technical support, including software installation and upgrades, hardware setup, mobile device management, and application configuration
- Own and drive incidents and service requests through to resolution, escalating where necessary and remaining engaged until closure
- Support video conferencing, in-room systems, audio conferencing, and AV equipment for meetings and live events
- Provide expert support for online webinar tools and collaboration platforms
- Perform preventative maintenance on workstations, printers, and peripherals
- Log, track, document, and analyse incidents and resolutions to identify trends and prevent recurring issues
- Test fixes, perform post-resolution follow-ups, and ensure customer satisfaction
- Operate within information security policies and assist users in working effectively within security frameworks
- Contribute to continuous improvements across the on-site IT environment
About the team
The Technology function is responsible for designing, delivering, and supporting a global IT infrastructure, including hardware, software, networks, communications, and data services. The team works closely with business stakeholders to deliver reliable, secure, and forward-thinking technology solutions.
This role reports to a Supervisor or Manager within On-site IT Support or IT Service Delivery.
About you
Technical skills & experience
- Strong experience in IT support, computer science, information systems, or a related field
- Solid knowledge of computer hardware, particularly workstations and laptops
- Experience supporting Windows 11 and Microsoft Office 365
- Proven experience working within a service desk environment, managing incidents under SLAs
- Familiarity with incident management tools and troubleshooting methodologies
- Experience working in a collaborative, team-oriented environment
- Professional-level English language skills
