The Digital Operations Business Partner (DOBP) is a senior, business-facing role within the leading London insurer’s Global Broking Centre (GBC), accountable for shaping, enabling and embedding digital change across broking operations.
This is not a traditional project or programme role. The DOBP operates as the bridge between operational reality and digital delivery — deeply embedded in BAU, trusted by business leaders, and able to translate insight into practical, implementable design that supports the GBC Target Operating Model.
Skills and experience that will lead to success
Essential
- Strong experience in insurance operations and/or broking, ideally within the London Market.
- Proven track record in business-led digital, process or operating model change.
- Ability to translate business needs into clear, pragmatic digital design and delivery input.
- Credibility operating with senior stakeholders in complex, matrixed environments.
- Excellent communication skills and sound judgement when balancing competing priorities.
Desirable
- Experience with broker workflows, placement processes or market platforms.
- Exposure to digital trading, workflow, contract or data platforms.
- Familiarity with structured change, product or delivery frameworks (used pragmatically).
What success looks like
- Technology teams receive clearer, more actionable business input.
- Brokers and operations teams experience smoother delivery and stronger adoption.
- New tools land with higher confidence, lower rework and improved BAU outcomes.
The GBC Operating Model is strengthened through delivery, not diluted.
