Role Overview
We are seeking a proactive and detail-oriented IT Support Assistant to join a Leading Insurers London based IT team. This role is responsible for providing first- and second-line technical support, maintaining IT infrastructure, and supporting business-critical systems. The ideal candidate will have a strong technical foundation, excellent communication skills in Mandarin as well as English, and a willingness to learn and grow within a dynamic environment.
Key Responsibilities
Network Administration
- Configure, install, and maintain network hardware, including laptops, printers, and related equipment
- Support implementation of network security access controls and protocols
- Manage VoIP, VDI, and WiFi solutions, including user onboarding, troubleshooting, and offboarding
User Support & Management
- Provide Level 1 and Level 2 technical support to end-users
- Manage and resolve IT issues via the Jira ticketing system, ensuring timely updates and resolutions
- Prepare and maintain user access reports
- Deliver monthly status updates on support activities to the IT Manager
Daily Operations & System Maintenance
- Act as a primary administrator for the Jira platform
- Configure and maintain Jira workflows, settings, and system configurations
- Evaluate, prioritise, and manage incoming tickets and technical requirements
Operational Resilience
- Support the Operations Manager in identifying critical business services and dependencies
- Assist in conducting business impact analyses and defining impact tolerances
- Coordinate resilience testing and scenario analysis across departments
- Contribute to the review and improvement of business continuity plans
Additional Responsibilities
- Record IT and administrative expenses in the expense management system
- Assist in responding to, preparing and reporting on requests related to our Group
