The Role
The need to gain a deep understanding of requirements and process is an essential aspect of successful change delivery. The Business Analyst role will work with the wider Projects & Change team to manage a pipeline of work from across the Firm, from inception to completion; ensuring that requirements are met, and benefits are clear and realised.
The role will discover and analyse information from a variety of sources within the Firm including processes, documentation and stakeholders. The role will be required to plan how to elicit and identify the business needs, costs and benefits, so they can analyse and model the current and future states, risks and potential solutions.
They will be responsible for producing reports such as analysis and options papers and requirements specifications. The successful candidate will be comfortable validating their work with stakeholders and peers and managing requirements for the whole project lifecycle.
There will be excellent opportunities for development and progression, with exposure to a wide range of internal customers across the Firm, underpinned by training.
The role is pivotal in ensuring that technology supports the delivery of legal services to the Firm's lawyers and clients, which will differentiate the Firm from its competitors.
The Firm has a flexible approach to working patterns and the workplace, which reflects its global nature.
Key Responsibilities
- Conducting interviews with subject matter experts and other stakeholders.
- Planning and facilitating workshops with subject matter experts and other stakeholders.
- Capturing, analysing and modelling, the current state.
- Completion of project documentation as and when appropriate
- Requirements engineering, namely elicitation, specification, validation and management (throughout the entire project lifecycle).
- Defining the future state including the various options, associated benefits and plan for realisation.
- Identifying risks and options for their management.
- Organising requirements into logical sequences for delivery.
- Presenting findings to the project sponsor and other key stakeholders.
- Ability to identify patterns/trends relating to business processes and/or technology needs based on requirements, recommending opportunities for change or better utilisation of existing technologies.
- Help and support the management of a pipeline of work across the firm.
- Help and Support the IT Delivery Team during the RFP process.
The incumbent will perform at level 5 across a range of disciplines within SFIA. This includes:
- Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change.
- Selects, adopts, and adapts appropriate business analysis methods, tools, and techniques, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
- Collaborates with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies.
- Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.
Key Skills & Experience Required
- Experience of working in a legal or comparable professional services organisation would be beneficial but not essential.
- Demonstrable experience of liaising with a range of stakeholders at all levels of seniority.
- Demonstrable experience of liaising with and influencing senior business executives and partners.
- Excellent awareness of business analysis methods, techniques, and tools, e.g. Acceptance and Evaluation Criteria, Business Capability Analysis, Business Cases, Data Modelling, Estimation, Financial Analysis, Functional Decomposition, Non-Functional Requirements Analysis, Process Modelling, Risk Analysis and Management, Scope Modelling, State Modelling, Use Cases and Scenarios, User Stories, Supplier Assessment.
- Experience of applying standard templates to deliver consistent results.
- Awareness of best practice, e.g. IIBA or BCS principles, and exhibits good judgement as to when to apply appropriately.
- Demonstrable experience of working with technologists, converting business need into technical specifications and options.
- Strong knowledge of the main Microsoft Office applications, including Outlook, Word, Excel and PowerPoint
- Excellent knowledge of Visio, Skore or similar, producing process models, use-cases and activity diagrams.
- Articulate and able to communicate with a variety of stakeholders in a clear, effective manner:
- In writing, in the form of emails and other documentation.
- Verbally, on the telephone and in group and one-to-one situations.
- Presenting, using a variety of methods to engage.
- Service focused with good interpersonal skills, with confidence to deal with all levels of staff.
- Excellent networking and knowledge building skills.
- Excellent commercial and budget management skills.
- Strong problem solving and analytical skills.
- Methodical and thorough, showing good attention to detail.
- Professional manner with the ability to work under pressure and prioritise effectively.
Experience of working effectively across geographies, cultures, teams and functions with an ability to operate effectively in a complex environment.
